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Yes, your order may be updated provided that it has not yet been fulfilled. Please reply to your order confirmation order (or send us an email with your order number) stating the quantity and size (if applicable) of the item/s you would like to add.

Yes, you may cancel your order provided that it has not yet been fulfilled. Simply reply to your order confirmation or send us an email with your order number.

Due to the complicated nature of the new UK VAT laws, we have had to cease shipping to the UK via our main storefront. Instead, orders to the UK can be made via our Etsy storefront.

https://www.etsy.com/au/shop/MayPaperCo

Please note that not all items will be made available via our Etsy store. If something is missing from the Etsy store that you would like to order, please feel free to email us and we will do our best to cater to your request.

International orders shipped via International Standard can range from anywhere between 2 to 6 weeks to reach their destination. If your order has not arrived within 6 weeks, please contact us and we will be more than happy to assist you with filing an investigation with AusPost.

To check whether you have a once off box or you have a bi-monthly subscription, please kindly refer to your latest order confirmation. The easiest way of differentiating between each box is via the price of your order (once off boxes cost 48.99AUD, whilst reoccuring subscription boxes are billed at 46.54AUD every two months).

We are sorry to hear you go! You may cancel your subscription via the subscription portal which can be accessed via our login page. Alternatively, please send us an email and we will be more than happy to help you through our backend.

You may change your sub box size via the subscription portal which can be accessed via our login page. Alternatively, please send us an email and we will be more than happy to help you through our backend.

Yes of course! You may skip your subscription box via the subscription portal which can be accessed via our login page. Alternatively, please send us an email and we will be more than happy to help you through our backend.

Paper Points can be collected via purchases and are a part of our May Paper Co. VIP Club rewards program. Each dollar (AUD) spent converts to 5 Paper Points. Once 500 points have been collected, you will be eligible to redeem a 5 AUD voucher.

To be a part of our rewards program and collect points, you must create an account. Any points earned from purchases will be automatically added to your account after each purchase.

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